Implementasi Metode Double Diamond Dalam Perancangan UI/UX Aplikasi Halopet Marketplace Layanan Hewan Peliharaan

Mahadevi Katarina Sabila; Seftin Fitri Ana Wati; Prasasti Karunia Farista Ananto

doi:10.70340/jirsi.v5i2.400

Authors

Mahadevi Katarina Sabila Universitas Pembangunan Nasional “Veteran” Jawa Timur
Seftin Fitri Ana Wati Universitas Pembangunan Nasional “Veteran” Jawa Timur
Prasasti Karunia Farista Ananto Universitas Pembangunan Nasional “Veteran” Jawa Timur

DOI:

https://doi.org/10.70340/jirsi.v5i2.400

Keywords:

UI/UX Design, Double Diamond Method, Usability Testing, Heuristic Evaluation, Pet Care Services

Abstract

The rapid growth of the pet care industry in Indonesia has not been accompanied by integrated service systems, resulting in various issues such as limited information, inefficient booking processes, and poor schedule management. This study aims to design the UI/UX of the Halopet application as a pet care service platform using the Double Diamond method to produce user-oriented design solutions. The evaluation was conducted using Heuristic Evaluation and Usability Testing based on the ISO 9241-11 standard. The results show an effectiveness score of 97% and an efficiency score of 97.19%, with a System Usability Scale (SUS) score of 92, categorized as excellent. These findings indicate that the proposed application design is capable of improving usability, efficiency, and user satisfaction in accessing pet care services. This study also contributes by proposing an integrated pet care service platform design through a UI/UX approach focused on user experience and a high level of usability.

Downloads

Download data is not yet available.

References

M. H. Hamdanuddinsyah, M. Hanafi, and P. Sukmasetya, “Perancangan UI/UX Aplikasi Buku Online Mizanstore Berbasis Mobile Menggunakan User Centered Design,” J. Inf. Syst. Res., vol. 4, no. 4, pp. 1464–1475, 2023.

Puja Pratama Ridwan, “Ragam Statistik Hewan Peliharaan di Indonesia,” Goodstats. [Online]. Available: https://goodstats.id/article/ragam-statistik-hewan-peliharaan-di-indonesia-GbtcU

R. Pandita, “Indonesia Pet Care Market Size and Share Forecast Outlook 2025 to 2035,” Future Market Insight. [Online]. Available: https://www.futuremarketinsights.com/reports/indonesia-pet-care-market

Tri Kurnia Yunianto, “Survei Populix: 74% Orang Indonesia Puas dengan UI/UX di Aplikasi,” Marketeers.com. [Online]. Available: https://www.marketeers.com/survei-populix-74-orang-indonesia-puas-dengan-ui-ux-di-aplikasi/

F. Ayunitasari, M. Gito Resmi, and I. Kaniawulan, “Penerapan Metode Double Diamond Dalam Perancangan Ui/Ux Aplikasi E-Commerce Dan Booking Service Berbasis Mobile Pada Swara Computer,” JATI (Jurnal Mhs. Tek. Inform., vol. 8, no. 5, pp. 9826–9832, 2024.

F. A. N. Fatimah and A. Voutama, “Implementasi Metode Double Diamond Design Process pada UI/UX Aplikasi Manajemen Kesehatan dan Gizi Personal (WellFits),” MEANS (Media Inf. Anal. Dan Sist., vol. 10, no. 1, pp. 11–20, 2025, [Online].

F. A. Rahma, S. Fitri, A. Wati, A. Rezha, and E. Najaf, “Desain Aplikasi SobatIkan Berbasis Android Menggunakan Metode Double Diamond,” J. Pendidik. dan Teknol. Indones., vol. 5, no. 7, 2025.

S. P. Nur Aini and S. N. Khasanah, “Analysis of Usability Using Heuristic Evaluation Method and Measurement of Sus on Pricilia Application,” J. Techno Nusa Mandiri, vol. 20, no. 2, pp. 71–79, 2023.

M. Benaida, “Developing and extending usability heuristics evaluation for user interface design via AHP,” Soft Comput., vol. 27, no. 14, pp. 9693–9707, 2022.

I. S. Y. Saputri, M. Fadli, and I. Surya, “Implementasi E-Commerce Menggunakan Metode UCD (User Centered Design) Berbasis Web,” J. Aksara Komput. Terap., vol. 6, no. 2, pp. 269–278, 2022.